Herrmann, ThomasWalter, Thomas2004-12-062004-12-0619971998-11-06http://hdl.handle.net/2003/255010.17877/DE290R-15896enUniversität DortmundGeschäftsprozesseWMSWorkflow-Management-Systems004Participatory Design and Cyclic Improvement of Business Processes with Workflow Management Systemsworking paper