Sociotechnical perspectives on digitalisation and Industry 4.0

Abstract

The sociotechnical systems approach and theory (STS) helps to deal with today's rapid digital transformations in designing best suitable work, organisations and jobs. Not surprisingly, related approaches based on STS assumptions, such as modern sociotechnical thinking (MST) and workplace innovation (WPI) theory, are rapidly developing in Europe. Yet, research and (theoretical) analyses that place STS in today's digital industry challenges and WPI are sparse. The basics of sociotechnical concepts and new research, needs and perspectives for further development of STS in today's context need to be explored. Therefore, against the background of empirical experiences in logistics and process industry and in context of Industry 4.0, this article discusses firstly the model of classical STS approach and the skill orientated work design. Secondly, MST and its derived concept of WPI is positioned. Furthermore, a complementary 'practice theory' perspective is introduced, illustrated by an example design project. Finally, some future recommendations for research are made.