Authors: | Bräker, Julia Osterbrink, Anna Semmann, Martin Wiesche, Manuel |
Title: | User-centered requirements for augmented reality as a cognitive assistant for safety-critical services |
Language (ISO): | en |
Abstract: | Augmented reality (AR) is widely acknowledged to be beneficial for services with exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. This study explores the user-centered requirements for an AR cognitive assistant in the operations of a large European maritime logistics hub. Specifically, it deals with the safety-critical service process of soil sounding. Based on fourteen think-aloud sessions during service delivery, two expert interviews, and two expert workshops, five core requirements for AR cognitive assistants in soil sounding are derived, namely (1) real-time overlay, (2) variety in displaying information, (3) multi-dimensional tracking, (4) collaboration, and (5) interaction. The study is the first one on the applicability and feasibility of AR in the maritime industry and identifies requirements that impact further research on AR use in safety-critical environments. |
Subject Headings: | Mixed reality Augmented reality Virtual reality Service engineering Requirements Think aloud Case study Cognitive assistant |
URI: | http://hdl.handle.net/2003/41323 http://dx.doi.org/10.17877/DE290R-23166 |
Issue Date: | 2022-12-19 |
Rights link: | https://creativecommons.org/licenses/by/4.0/ |
Appears in Collections: | Fakultät Wirtschaftswissenschaften |
Files in This Item:
File | Description | Size | Format | |
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s12599-022-00779-3.pdf | DNB | 1.27 MB | Adobe PDF | View/Open |
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