Authors: | Hanning, Debra |
Title: | Taking sides |
Other Titles: | When frontline employees choose their customers over their company |
Language (ISO): | en |
Subject Headings: | Frontline employees Role conflict Boundary spanners Customer relationship |
URI: | http://hdl.handle.net/2003/33631 http://dx.doi.org/10.17877/DE290R-15517 |
Issue Date: | 2014-09-29 |
Appears in Collections: | Lehrstuhl Marketing |
Files in This Item:
File | Description | Size | Format | |
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Dissertation.pdf | DNB | 20.94 MB | Adobe PDF | View/Open |
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