Authors: Hanning, Debra
Title: Taking sides
Other Titles: When frontline employees choose their customers over their company
Language (ISO): en
Subject Headings: Frontline employees
Role conflict
Boundary spanners
Customer relationship
URI: http://hdl.handle.net/2003/33631
http://dx.doi.org/10.17877/DE290R-15517
Issue Date: 2014-09-29
Appears in Collections:Lehrstuhl Marketing

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